CPD Approved

Customer Service Course Description

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital in today’s very competitive world. It then goes into detail about the goals, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

Duration: 75 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)

Price: £35.00 (+VAT)

Target Audience

This course will be a great benefit to someone who regularly interacts with customers such as a retail employee or a salesperson.


Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.

Further Progression

We offer other courses that would help with this course such as our Sales Skills course.

Module NumberModule NamePass % Required
1About the Course70
2What is Customer Service70
3The Goals of Great Customer Service70
4Discovering and Understanding Customer
5Delivering Maximum Levels of Customer
6Making Customers Feel Great From the
7Communication Skills70
8Non-verbal Communication and Body
9Dealing with Customer Complaints70

Recommended System Requirements

Browser: Up to date web browser
Video: Up to date video drivers
Memory: 1Gb+ RAM
Download Speed: Broadband (3Mb+)